Refund policy

Your right to change your mind

If you're a customer in the EU (including Sweden), you have the right to cancel your order and return it within 14 days of receiving it, for any reason, without needing to explain why. This is a legal right under EU consumer law, and it applies to our prints since each one is made from our existing catalogue of photographs, not personalized to you individually.

To use this right, contact us at madelene@belinki.se within 14 days of receiving your order. You'll then need to send the print back to us within a further 14 days.

• The print must be returned in its original, unused condition — unframed prints that arrive rolled or flat should go back the same way.
• You are responsible for the cost of returning the item, unless it arrived damaged or faulty (see below).
• Once we receive the returned print and confirm its condition, we'll refund the full purchase price to your original payment method within 14 days.

If you're ordering from outside the EU, local consumer protection laws may differ — contact us and we'll do our best to work it out fairly either way.

If your print arrives damaged or faulty

Every print is made to order and quality-checked before it ships, but damage can occasionally happen in transit. If your print arrives damaged, faulty, or not as described:

• Contact us at madelene@belinki.se within 14 days of delivery, with photos of the damage and the packaging.
• We'll arrange a free replacement print, or a full refund if you'd prefer — your choice, and you won't pay for return shipping in this case.

What we can't refund

• Prints damaged by the customer after delivery (e.g. improper handling, framing, or display).
• Change-of-mind returns received after the 14-day window, or not in original, unused condition.